Native Oásis Lda respects the privacy of its customers and suppliers. This Privacy Policy describes who we are, the purposes for which we may use your data, how we process it, with whom we share it, how long we retain it, and how to contact us and exercise your rights.
Your data will be processed by Native Oásis Lda or “we”. This company is the data controller within the meaning of the General Data Protection Regulation. For matters relating to the processing of your personal data, please contact our Native Oásis Lda Data Privacy Officer at: general@montemarvilla.pt
As a rule, your data is collected directly when you register on our website, visit our villa, contact us by phone, email or chat, request contact and/or newsletter subscriptions, subscribe to a particular service, provide or request information, purchase a product or enter into a contractual relationship with Native Oásis Lda online or offline. However, Native Oásis Lda may also collect your data indirectly through partners and official entities.
Native Oásis Lda will process your personal data for the following purposes:
Customer management The processing of your data is necessary for the performance of the contract to be concluded between you and Native Oásis Lda, or for the carrying out of pre-contractual measures at your request. If you do not provide your data, we will be unable to provide the requested or contracted services. In some circumstances, we may request data about relatives and companions, such as the names and ages of children.
During your stay, we may collect images, audio and video data through security cameras located in public areas such as corridors and lobbies at our properties.
If you send us personal data relating to other individuals (for example, when making a reservation on behalf of another person or purchasing a product as a gift), we consider that we also have a legitimate interest in processing such data in accordance with our privacy policy.
Your data will be retained for this purpose for 5 years after your last stay at a Native Oásis Lda, without prejudice to compliance with applicable legal provisions requiring retention for a longer period.
Customers’ personal data may also be processed by Native Oásis Lda for dispute management purposes. The legal basis is Native Oásis Lda legitimate interest, and the data will be retained for the period necessary for the exercise of the relevant rights.
Prospective customer management The processing of your data is necessary for the carrying out of pre-contractual measures at your request with a view to concluding a contract between you and Native Oásis Lda. If you do not provide your data, we will be unable to provide the requested or pre-contracted services. Your data will be retained for this purpose for 120 days, without prejudice to compliance with applicable legal provisions requiring retention for a longer period.
Marketing Native Oásis Lda may process your data to send you information about its products and services. This data processing will only be carried out with your consent, given at the time of data collection or through a form specifically completed for that purpose. If you consent, you will receive marketing communications by email or another means indicated by you. Failure to provide your personal data (name and email address) prevents Native Oásis Lda from sending you commercial communications.
Your data will be retained for this purpose until you instruct otherwise or, at most, for 5 years after your last stay at Native Oásis Lda.
Profiling Native Oásis Lda may process your personal data and combine information relating to personal preferences, interests and behaviour in order to improve the products and services we provide to you.
This data processing will only be carried out with your consent, given at the time of data collection or through a form specifically completed for that purpose.
You may object to this data processing at any time.
Your data will be retained for this purpose until you instruct otherwise or, at most, for 5 years after your last stay at Native Oásis Lda.
Management of complaints and enquiries received by Native Oásis Lda You may send us suggestions or complaints regarding Native Oásis Lda services at general@montemarvilla.pt. Your personal data will be processed on the basis of Native Oásis Lda legitimate interests and your consent. Native Oásis Lda collects your data in order to analyse and resolve the matter underlying your suggestion or complaint. Your data will be retained for this purpose for the time necessary to resolve your query, up to a maximum of 2 years after the conclusion of the process.
Supplier / Service provider / Subcontractor management The processing of your data is necessary for the performance of the contract to be concluded between you and Native Oásis Lda, or for the carrying out of pre-contractual measures at your request. If you do not provide your data, we will be unable to fulfil our contractual obligations. Your data will be retained for this purpose for the duration of the relevant contract or contractual relationship, without prejudice to compliance with applicable legal provisions requiring retention for a longer period. Suppliers’ personal data may be processed by Native Oásis Lda for dispute management purposes. The legal basis is Native Oásis Lda legitimate interest, and the data will be retained for the period necessary for the exercise of the relevant rights.
For the purposes and under the terms described above, your data may be disclosed:
Should personal data be transferred outside the EU, such transfer will be subject to appropriate safeguards in accordance with applicable legal requirements, such as the conclusion of contracts incorporating the standard contractual clauses approved by the European Commission. For further information, please contact us at general@montemarvilla.pt.
Native Oásis Lda grants usage rights to its brands. In cases where you request reservations for hotels operating under our brand but not operated by Native Oásis Lda (see below)[2], we act as subcontractors and will forward your personal data to the hotel in question; such data will be managed under the privacy policy of the company operating that hotel.
At any time, you may request:
Your requests will be handled with particular care to ensure the effectiveness of your rights. You may be asked to verify your identity in order to ensure that personal data is only shared with its rightful owner. Please note that in certain cases (for example, due to legal requirements) your request may not be immediately fulfilled. In any event, you will be informed of the measures taken within one month of the date on which the request was made. You also have the right to lodge a complaint with the National Data Protection Commission at https://www.cnpd.pt/.
Right of access The data subject has the right to obtain from Native Oásis Lda confirmation of whether or not personal data concerning them is being processed and, where applicable, to access their personal data and the information provided for by law. Should you request more than one copy of your personal data undergoing processing, Native Oásis Lda may charge a fee to cover administrative costs.
Right to rectification The data subject has the right to obtain from Native Oásis Lda, without undue delay, the rectification of inaccurate or incomplete personal data concerning them.
Right to erasure (“right to be forgotten”) The data subject has the right to obtain from Native Oásis Lda the erasure of their personal data without undue delay, and Native Oásis Lda is obliged to erase personal data without undue delay where one of the following grounds applies:
Right to restriction of processing The data subject has the right to obtain from Native Oásis Lda restriction of processing where one of the following applies:
Right to data portability Where processing is based on the data subject’s consent and that consent was given by automated means, the data subject has the right to receive the personal data concerning them that they have provided to Native Oásis Lda in a structured, commonly used and machine-readable format.
Right to object Where data processing is carried out for the purposes of legitimate interests pursued by Native Oásis Lda, or for direct marketing purposes, or for profiling, you may at any time object to the processing of your personal data.
Where consent is legally required for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not affect the lawfulness of processing carried out on the basis of consent previously given, nor the subsequent processing of the same data based on another legal basis, such as the performance of a contract or a legal obligation to which Native Oásis Lda is subject. Should you wish to withdraw your consent, please contact us at general@montemarvilla.pt.
In order to provide a better service to users, we use cookies — small text files placed on your hard drive by a web server. This technology is used by Native Oásis Lda primarily to:
Each visitor is assigned an individual cookie, thereby ensuring data privacy and security. Statistical data is presented in an aggregated form that does not allow individual visitors to be identified.
If you have any questions regarding the processing of your personal data, or wish to exercise any of your rights, please contact us: Email: general@montemarvilla.pt
Native Oásis Lda will occasionally update this Privacy Policy. We ask that you review this document periodically to stay informed.